A warranty claim only occurs if our product has been used exclusively in accordance with its intended use and within the specified load limits and if you have not attempted to dismantle or repair it. Replacement or repair within the warranty period will be carried out by mechatron free of charge. To determine the warranty period, a corresponding proof of purchase, such as an invoice, must be sent to mechatron GmbH. For further information, please refer to our General Terms and Conditions.

A replacement or repair beyond warranty is always carried out by accepting the corresponding offer based on a repair offer. If the customer does not confirm the repair offer within 30 days or rejects the offer, the returned device will be sent back to the customer. The cost of the inspection and any transportation or shipping costs incurred will be charged to the customer as a flat-rate inspection and transportation fee.

For each return shipment (RMA) beyond warranty, a fee is charged in the form of a flat-rate inspection fee, which varies depending on the product and the effort involved. If an order is placed, this flat rate is not applicable. In exceptional cases, mechatron GmbH reserves the right to adjust the inspection fee to the actual inspection effort. The customer will be informed of this separately in advance. The transportation or shipping costs incurred are to be borne by the customer regardless of the acceptance or rejection of the repair offer. An inspection fee for the return shipment shall also be due if we are to dispose of the old components in accordance with a take-back or disposal agreement.

In the event of a possible economic total loss of the equipment, the old components can be disposed of by us in exceptional cases and after consultation. The customer will be charged a disposal fee for this separately. An order for disposal must be placed with mechatron GmbH in writing (take-back or disposal agreement). Please understand that we only take back devices from our product range. Contaminated products are excluded from disposal by us and must be disposed of by the customer in accordance with the respective national regulations (environmental protection, occupational safety, etc.) or, if possible, preferably recycled.

In principle, we can send a service technician to you to examine the damage on site and, if necessary, initiate measures to restore the functionality of the site. However, it is usually necessary for defective equipment, such as a motor spindle, to be dismantled and professionally repaired at our premises. To do this, we require special tools, equipment and procedures for assembling and testing the motor spindle, which are not compatible with mobile use. The dispatch of specialist personnel is also subject to a charge in the event of a warranty claim and must be explicitly commissioned by you.

Good and fast service is part of our corporate philosophy. We always want to meet your and our expectations, especially in the event of problems.

The processing time of a repair depends on at least the following factors:

- Damage symptoms
- Age and condition of the motor spindles
- Present order situation in the maintenance department
- Material availability

Despite professional planning, it usually takes a few days for a service order to be completed. The standard value for the repair of a motor spindle is 10 working days plus shipping.

We offer an express service* for an additional charge. We guarantee that the motor spindle will be repaired within 3 working days. The specified period applies from receipt of goods in our factory plus return shipment, which is carried out as express shipment.
To ensure these short delivery times, we are facing additional costs, which we charge you in the form of an express surcharge. The express surcharge is also due in the case of a warranty claim. If we exceed the guaranteed repair time, the express surcharge for the repair will not be charged.

* In individual cases, we reserve the right to refuse the express service.

We stock replacement spindles for almost all motor spindles in our product range, which we can provide on request for a fee during repair or maintenance. For other equipment such as cooling units or frequency converters, for example, we also keep rental equipment in stock, which we can make available to you for a fee on request. We charge a fixed flat rate for this, which is invoiced once and independently of the actual duration of the repair.
Please understand that you will cause additional charges if you return your repaired device late (> 10 days after delivery) or if the rental device is damaged.

We offer you the option of concluding an individual maintenance contract.
This offers you the following advantages:

- Regular maintenance and preventive servicing ensure that your production is utilized to the full and unscheduled downtimes are reduced.
- With a fixed annual order volume, we can offer you attractive prices and special benefits such as a loan spindle contingent.
- Ensuring that spare parts and personnel are scheduled specifically for your service order and that your repairs are given priority.

If you are interested, please contact us to determine your requirements and prepare an individual offer.

The arising cancellations costs expenses depend on the date of receipt of the written order cancellation. Cancellations of orders must always be made in writing (e-mail, fax or post). The date of performance is the delivery date as per the order confirmation.
Special requests of the customer that are not part of the standard services or products of mechatron are exempt from the possibility of cancellation. This includes, for example, custom-made products or the order-related procurement of special individual parts such as hybrid bearings with ceramic balls.